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Frequently Asked Questions

FAQ

How do I get help for issues with my Corinex product?

If you're troubleshooting an issue on your own and are unable to find the answers you need on the website, please create a support ticket here. In the ticket description, be sure to provide the product name and serial number, along with your contact details. Our support team will get back to you ASAP.

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Overview

What types of adapters are available?

Corinex offers adapters that can communicate over Powerlines, coaxial cables, or phone lines. We also offer in-home and enterprise versions of our adapters. In-home versions are recommended for single-home use, while enterprise versions are recommended for larger networks.

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Can I send my TV signal over Powerline or Coax?

Corinex products communicate with external devices using Ethernet. If your TV signal comes over an Ethernet cable (IPTV), then you can send it using Powerline or Coax.

 

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Can I use my Corinex products in a commercial or business environment?

Yes. Depending on the needs of your business, you can use either In-home or Enterprise versions of our products. Please contact Corinex for a customized network that fits your business needs.

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Do Corinex products support HD video?

Yes. Corinex products are ideal for HD video transmission. In addition to high bandwidth, Quality of Service settings give priority to your video signal when there is any kind of slowdown on the network.

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Can I use Corinex Adapters in my country?

Yes, Corinex adapters are designed to work with many different sockets and voltages worldwide, including North and South America, Europe, and Asia.

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How can I benefit from Powerline technology?

Powerline technology lets you extend network coverage in your home or office without needing to add new cables. Also, in places where WiFi is plagued by interference, powerline technology can be a better fit.

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What is Broadband over Powerline?

Broadband over Powerline is a technology that uses existing infrastructure (electrical wires or coaxial cables) to transfer data at high speeds. 

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Requirements

Are Corinex products compatible with Mac OS X? Linux?

Yes, Corinex products are fully compatible with any computer or device with an Ethernet port.

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What software do I need?

None! When Corinex Adapters are plugged in, they automatically begin communicating with each other within minutes. All you need is a short Ethernet cable connecting your computer or device to the adapter.

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Security

How secure is my network? Can my neighbours see my data?

Corinex products are pre-set at the factory with today's leading security features (AES or 3DES) already turned on. Your data is secure from prying eyes. 

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Troubleshooting

How can I access a Corinex in-home device?

Home versions of Corinex products have web interfaces that allow users to configure their adapters. Simply plug the device in to a computer through the Ethernet port, and point your web browser to your device's IP address (default 10.10.1.69).

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How come I cannot access the web interface?

Only Corinex in-home products have web interfaces.

If you have the home version, and are unable to access it,

  • Check the physical connections first. You should connect your computer directly to the adapter using an Ethernet cable.
  • Check that the IP address of your computer is in the same subnet as that of the adapter. (If your adapter is using the default settings, change your computer's IP to 10.10.1.1, and the network mask to 255.255.255.0).
  • Make sure you have the correct IP address of the adapter (default 10.10.1.69). 

If you are still unable to view the web interface, contact Corinex for support.

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How do I connect/sync my devices?

Please refer to your user manual. The devices are plug and play, and typically only the network management key should be set manually.

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What do the lights on the device mean?

Typically the lights indicate Power, PLC connectivity, and Ethernet connectivity.

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How do I reset the devices?

 

For devices with reset buttons:

Simply hold the reset button for 10 seconds.

For devices without reset buttons:

If you did not change the default IP address of the device, you should be able to reset it by going to the default IP address. If you have forgotten the default IP address, you can still connect to it using the Corinex config Utility application. You can then reset the adapter to the default IP address or note down the IP address for future use. Please note that this applies only to In-Home versions of our devices.

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Warranty

What kind of warranty comes with Corinex products?

Corinex provides a standard one or two year manufacturers warranty (depending on user location) which warrants the product against defects in material and workmanship.

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